Shipping policy

SHIPPING POLICY

Thank you for choosing Cellskinlab! Please review our shipping policy below:

PROCESSING TIME:

• Please allow 2 - 3 business days for order processing after placing your order.
• In the event that the selected product is currently out of stock or if we require additional information for credit verification, we will contact you.

ORDER CONFIRMATION:

• Once your order has been processed, you will receive an email confirmation.

LOST OR STOLEN PACKAGES:

• Cellskinlab does not assume responsibility for any lost packages ordered with USPS First Class Mail or USPS First Class Package.
• Please note that we will not re-send or refund lost or stolen packages.

INTERNATIONAL SHIPPING:

• Delivery times for international orders may vary.
• When shipping outside of the United States, there may be taxes, customs duties, and fees imposed by the destination country.
• Cellskinlab is not responsible for the payment of any duties, taxes, or other fees associated with international shipments.
• We are not responsible for any delays or issues that may arise during international shipping.
• Please note that all taxes and duties for international shipping should be paid by the customer.
• We typically use DHL or FedEx for international shipments.

TRACKING:

• Once your order has been shipped, you will receive an email containing your tracking number.
• Please be aware that all deliveries require a signature.

We appreciate your understanding of our shipping policies. Should you have any further questions or concerns, please don't hesitate to contact us.