Refund policy

REFUND POLICY

At Cellskinlab, we strive to provide you with the best products and customer service. Please review our refund policy below:

RETURNS AND EXCHANGES:

We do not accept returns or exchanges on opened, unsealed, or used products, except in cases of allergic reactions. Please refer to the "Allergic Reaction" section below.
If you experience an allergic reaction to one of our products, we will refund or credit the individual product that caused the reaction.
Allergic reactions must be reported within 48 hours of product use and require the following items:

A doctor's letter confirming that the reaction was caused by one of our products.
A receipt as proof of purchase.

SAFETY AND CONCERNS:

All instructions, ingredients, opinions, and suggestions regarding products on our site are provided by the manufacturers and/or distributors.
If you have concerns about the safety of certain ingredients, please consult your doctor or contact us for further information.

RETURN PROCESS:

To initiate a return, please contact us at info@cellskinlab.com.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package.
Items returned without prior authorization will not be accepted.
Cellskinlab reserves the right to deduct the original shipping costs from returned/exchanged items that originally qualified for free shipping.
For any questions regarding returns, please contact us at info@cellskinlab.com.

DAMAGES AND ISSUES:

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and resolve it.

EXCEPTIONS / NON-RETURNABLE ITEMS:

EXCHANGES:

If you wish to exchange an item, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.