Privacy policy

PRIVACY POLICY

This privacy policy describes how customers' personal information is collected, used, and shared when they visit or make purchases from www.cellskinlab.com.

PERSONAL INFORMATION

When you visit our website, we automatically collect information about the device you use to access it, including details about the browser, IP address, timestamp, and certain cookies installed on your device. We also gather information about other websites or products you have visited, the referring page or search engine that directed you to our website, and how you interact with our website. We refer to all this information as "Device Information."

We collect Device Information through the following technologies:

• "Cookies" are information files placed on your device that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.
• "Log files" track actions that occur on the web and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Web beacons," "tags," and "pixels" are electronic files used to record information about your browsing behavior.

Additionally, when you make a purchase or attempt to make a purchase, we collect certain information about you, including your name, billing address, shipping address, payment information (credit card or PayPal numbers), email address, and phone number. We refer to this information as "Order Information." When we mention "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect primarily to fulfill orders placed through the website, including processing payment information, arranging shipping, and sending invoices and order/donation confirmations. Additionally, we use this information to:

• Communicate with you
• Review orders for potential risk or fraud
• Provide you with information or advertising related to our products or services based on your preferences when you are online

We use the Device Information we collect to help us screen for potential risk and fraud (particularly your IP address), improve and optimize our website (such as generating analytics about how our customers browse and interact), and assess the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• We also use Google Analytics to understand how our customers use our website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or protect our rights.

ADVERTISING

As mentioned above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of receiving targeted advertising using the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not change our website's data collection and use practices when we receive a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request corrections, updates, or deletion of your personal information. If you wish to exercise this right, please contact us using the contact information provided below. Additionally, please note that we process your information as necessary to fulfill contracts we may have with you (for example, if you place an order through the website) or to pursue our legitimate business interests as mentioned above. Please be aware that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the website, we will retain your order information for our records unless you request its deletion.

CHANGES

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy policies, if you have any questions, or if you want to make a complaint, please contact us by email at info@cellskinlab.com.